Terms and Conditions

Quotes

A quote is an estimate based on the information you give us about your space. If the size, condition or scope is materially different when we arrive, we will speak with you before continuing and confirm any change.

Your quote states the work it covers. If some time passes before you book, contact us and we will confirm the price is still current.

Bookings and access

A booking is confirmed once you accept the quote and we agree on a date and access arrangement.

Book as early as possible, especially for move-out cleaning or a date-sensitive visit. Availability varies; we confirm your date before booking and cannot promise a fixed lead time or same-day availability.

You do not need to be home if secure access is arranged in advance, such as a key, code, lockbox or concierge. Access information is used only to provide your booked service. Tell us if instructions change.

Scope of work

We clean to the published checklist for the service you booked. Extras must be requested in advance so we can allow time for them.

With a time limit, we work through your priorities from highest to lowest and complete as much as reasonably possible within the booked labour time. Completion of your entire list or home is not guaranteed within a time cap.

Share your desired cleaning scope. We estimate the labour and time, then confirm the expected hours and expected price before booking. Actual time may differ if the home's condition or scope differs from what was described; we discuss changes with you before continuing.

We may move light, easily movable items when it is safe. We do not move heavy furniture, appliances or anything that could risk injury or damage to your property.

We do not carry out pest control, mould remediation, biohazard cleaning, carpet steam cleaning, exterior window work above ground level, or any task that is unsafe to reach without specialized equipment.

Cancellations and rescheduling

Please call, text or email as early as possible to cancel or reschedule. With at least 24 hours' notice, you can change or cancel at no charge. With less notice, or if we cannot access your home, we may charge for the first two hours of the booked time. We confirm any applicable charge with you before it applies. A new date depends on availability.

Payment

Residential cleaning is $45 per hour, with supplies included and no higher move-in or move-out hourly rate.

We accept cash or e-transfer, due when the clean is finished. We confirm the expected hours and total before booking and discuss any change in scope or expected time with you before continuing.

Damage and concerns

If you notice damage or have a concern after a visit, contact us promptly by phone, text or email so we can review it with you and work toward a reasonable resolution.

If something was missed or you have a concern, contact us promptly by phone, text or email. We will review what happened and work with you toward a reasonable resolution.

We are insured. Proof of coverage is available on request.

Your property

You do not need to clean first. Clearing personal clutter from surfaces and floors helps your cleaning time go further. Secure valuables, fragile items and pets as appropriate, and tell us about anything off-limits.

Identify fragile, sentimental or special-care items before the visit. Please secure valuables and anything you would prefer us not to touch. We do not handle items that appear unsafe or unusually fragile without your direction.

Tell us about your pets and any instructions before the visit. Secure pets if they may interfere with cleaning or access, including at entrances.

Supplies and product preferences

We provide standard cleaning products, cloths, a mop and the normal supplies and equipment needed for your booked clean. Supplies are included; you do not need to provide standard cleaning products.

Cleaners bring a vacuum unless otherwise arranged. If you prefer your own vacuum or equipment, request this when booking.

You may request specific products or provide your own preferred product. Tell us when booking so we can discuss suitable arrangements for your surfaces and cleaning list.

Tell us about sensitivities, allergies, pets, children and any surface-specific requirements when booking so we can discuss appropriate arrangements.

Governing law

These terms are governed by the laws of British Columbia and the applicable laws of Canada.

If any part of these terms conflicts with the written quote you accepted, the quote applies to your booking.

Questions about these terms

Call 604 551-7131 or email info@thecleanfreak.ca.