Questions people ask us

Fill in the quote form with your home size, the type of cleaning you need and where you are located. You can also call or text 604 551-7131 and we will walk through it with you.

Our rate is $40 per hour for every clean. The total quote depends on the size of your home, the type of cleaning, its current condition and any extras you add. Every quote is personalized and confirmed in writing before anything is booked.

Yes. You receive a clear price and you are free to say no. Nothing is booked until you confirm.

You do not need to clean first. It helps to put away personal papers, clothing and toys so surfaces are clear, secure your pets, and tell us about anything fragile or off-limits.

No. Many customers are out. We just need an agreed way in — key, lockbox, concierge or door code — confirmed before the visit.

We clean around and under light, easily moved items. We do not move heavy furniture such as beds, sofas or appliances — that keeps your belongings and our cleaners safe.

Please put away anything fragile, valuable or sentimental before the visit and tell us about anything that needs special care.

Yes. If certain surfaces need particular products, or your household has sensitivities, tell us when you book and we will note it on your checklist.

Please secure pets in a room, crate or yard, or let us know where they will be. Tell us about nervous or door-darting animals so we can take care at entrances.

However you arrange it: key, lockbox, concierge or door code. Access details are confirmed in writing before the first visit and followed the same way each time.

Yes, that is routine in Metro Vancouver towers. Send your building's instructions with your booking.

You choose weekly, bi-weekly or monthly, we hold a regular day and time, and the same checklist is followed each visit. Extras can be added to any single visit.

It is recommended, not required. A deep clean first catches up the detail work so recurring visits can maintain the home properly.

Standard cleaning is upkeep for an already reasonably clean home. Deep cleaning adds the detail work that builds up over time: baseboards, grout, cabinet fronts and behind movable appliances. Most first visits start as a deep clean.

Inside the oven and inside the fridge are available as add-ons on standard and deep cleans, and are included in move-in and move-out cleans.

Longer than a standard visit, and it depends on the size and condition of your home. We give a realistic estimate with your quote rather than promising an exact duration.

Everything in a deep clean, plus inside cabinets, closets, drawers and appliances as part of the base scope, in an empty or nearly empty home.

After your belongings are out and before the walkthrough or new occupants arrive. For move-ins, ideally before furniture is delivered.

The checklist is built for tenancy handovers, but expectations vary. Share any written requirements you have and we will confirm coverage.

Contact us by phone, text or email as early as you can and we will move your visit.

If illness, weather or an emergency affects your visit, we contact you as early as possible and rebook at the next suitable time.

Tell us within a reasonable time of the visit and we will make it right.

Call or text us directly. You reach the business, not a call centre, and concerns are handled by the people responsible for your cleaning.

Tell us right away and we will deal with it directly and honestly.

Metro Vancouver and the Fraser Valley: Vancouver, North Vancouver, West Vancouver, Burnaby, New Westminster, Richmond, Coquitlam, Port Coquitlam, Port Moody, Delta, Surrey, White Rock, Langley, Maple Ridge and Pitt Meadows.

No. We are a service-area business and travel to you — there is nothing to drop off and no storefront to visit.

Possibly. Text us your postal code at 604 551-7131 and we will confirm whether we can reach you.