Questions people ask us

Fill in the quote form with your home size, the type of cleaning you need and where you are located. You can also call or text 604 551-7131 and we will walk through it with you.

Residential cleaning is $45 per hour, with supplies included and no higher move-in or move-out hourly rate. The total depends on the time the clean takes. We estimate the labour from your home's size, condition and requested scope, then confirm the expected hours and total before booking.

Yes. You receive a clear price and you are free to say no. Nothing is booked until you confirm.

Book as early as possible, especially for move-out cleaning or a date-sensitive visit. Availability varies; we confirm your date before booking and cannot promise a fixed lead time or same-day availability.

You do not need to clean first. Clearing personal clutter from surfaces and floors helps your cleaning time go further. Secure valuables, fragile items and pets as appropriate, and tell us about anything off-limits.

You do not need to be home if secure access is arranged in advance, such as a key, code, lockbox or concierge. Access information is used only to provide your booked service. Tell us if instructions change.

We may move light, easily movable items when it is safe. We do not move heavy furniture, appliances or anything that could risk injury or damage to your property.

Identify fragile, sentimental or special-care items before the visit. Please secure valuables and anything you would prefer us not to touch. We do not handle items that appear unsafe or unusually fragile without your direction.

We provide standard cleaning products, cloths, a mop and the normal supplies and equipment needed for your booked clean. Supplies are included; you do not need to provide standard cleaning products.

Cleaners bring a vacuum unless otherwise arranged. If you prefer your own vacuum or equipment, request this when booking.

You may request specific products or provide your own preferred product. Tell us when booking so we can discuss suitable arrangements for your surfaces and cleaning list.

Tell us about sensitivities, allergies, pets, children and any surface-specific requirements when booking so we can discuss appropriate arrangements.

Tell us about your pets and any instructions before the visit. Secure pets if they may interfere with cleaning or access, including at entrances.

You do not need to be home. Arrange secure access with us in advance, such as a key, code, lockbox or concierge, and we will use it only to provide your booked service.

Yes, that is routine in Metro Vancouver towers. Send your building's instructions with your booking.

You choose weekly, bi-weekly or monthly, we hold a regular day and time, and the same checklist is followed each visit. Extras can be added to any single visit.

It is recommended, not required. A deep clean first catches up the detail work so recurring visits can maintain the home properly.

Standard cleaning is upkeep for an already reasonably clean home. Deep cleaning adds the detail work that builds up over time: baseboards, grout, cabinet fronts and accessible areas behind appliances without moving them. Most first visits start as a deep clean.

Inside the oven and inside the fridge are available as add-ons on standard and deep cleans, and are included in move-in and move-out cleans.

Longer than a standard visit, and it depends on the size and condition of your home. We give a realistic estimate with your quote rather than promising an exact duration.

Everything in a deep clean, plus inside cabinets, closets, drawers and appliances as part of the base scope, in an empty or nearly empty home.

After your belongings are out and before the walkthrough or new occupants arrive. For move-ins, ideally before furniture is delivered.

The checklist is built for residential tenancy handovers, but expectations vary. Share any written requirements so we can confirm the cleaning scope. Inspection outcomes and deposit returns are not guaranteed.

Please call, text or email as early as possible to cancel or reschedule. With at least 24 hours' notice, you can change or cancel at no charge. With less notice, or if we cannot access your home, we may charge for the first two hours of the booked time. We confirm any applicable charge with you before it applies. A new date depends on availability.

If illness, weather or an emergency affects your visit, we contact you as early as possible to discuss rescheduling, subject to availability.

We accept cash or e-transfer. There is nothing to pay up front; we confirm the expected hours and total before booking.

We accept cash or e-transfer, due when the clean is finished. We confirm the expected hours and total before booking and discuss any change in scope or expected time with you before continuing.

Point out anything that did not meet your expectations by phone, text or email as soon as you notice it. We will review what happened with you and work toward a reasonable resolution.

If something was missed or you have a concern, contact us promptly by phone, text or email. We will review what happened and work with you toward a reasonable resolution.

We are insured. Proof of coverage is available on request.

If you notice damage or have a concern after a visit, contact us promptly by phone, text or email so we can review it with you and work toward a reasonable resolution.

Metro Vancouver and the Fraser Valley: Vancouver, North Vancouver, West Vancouver, Burnaby, New Westminster, Richmond, Coquitlam, Port Coquitlam, Port Moody, Delta, Surrey, White Rock, Langley, Maple Ridge and Pitt Meadows.

No. We are a service-area business and travel to you — there is nothing to drop off and no storefront to visit.

Possibly. Text us your postal code at 604 551-7131 and we will confirm whether we can reach you.