How we work
What to expect when you book a clean with us
Everything a customer usually wants to know before letting a cleaner into their home: how the visit is arranged, what we bring, how we handle pets and keys, and how payment and cancellations work.
Who we are
The Clean Freak is a residential cleaning company working across Metro Vancouver and the Fraser Valley, from Vancouver through to Langley. Most weeks are a mix of regular upkeep for busy households, deep cleans, tenancy and moving cleans, short-term rental turnovers and small offices.
We travel to you, so there is no office to visit. Every clean is $40 per hour, and we confirm the estimated hours and total in writing before anything is booked.
How a booking works, step by step
- 01
You get in touch
Send the quote form, or call or text. We ask about the size and condition of the space, the type of clean and how often you would like us.
- 02
We confirm the scope and quote
You get the price and the checklist the visit will follow, along with anything we would treat as an add-on. If something needs a closer look, we ask for photos rather than guessing.
- 03
We agree on the date and access
We confirm the date and time window and how we will get in: you let us in, a lockbox or code, a building concierge, or a key you leave with us.
- 04
We clean to the checklist
The team works through the published checklist for that service. If we find something outside the scope, we tell you before doing extra work.
- 05
We follow up
You hear from us after the visit. If anything was missed, tell us and we arrange to put it right.
Our practices and policies
We publish only what we can stand behind. Where a detail has not been confirmed yet, it is marked rather than filled in with something vague, and you can always ask us directly.
Who will be in your home
You are told who to expect before the visit: one cleaner or a small team, and how long they are likely to be there.
Cleaners arrive with their own supplies and equipment and work only in the areas agreed in your checklist.
Screening and training
Everyone sent to a customer's home is briefed on the checklist for that service before they arrive.
Insurance and coverage
The Clean Freak carries commercial general liability insurance. Proof of coverage is available upon request.
If something is not right
Tell us and we deal with it directly. We would rather come back and fix a missed area than leave you unhappy with the visit.
What to expect from us
Quotes are answered by phone, text or email — whichever you used to reach us.
You are told the arrival window in advance, and we contact you if the team is running late or if the schedule has to change.
Products and equipment
Cleaners bring what the job needs, so you do not have to stock anything.
If a surface needs a particular product, or someone in the household has a sensitivity or a scent preference, tell us when you book and it goes on your checklist.
Pets
Pets are welcome to stay home. Tell us what animals are in the house and anything we should know about them, and we work around them.
If a pet is anxious around strangers or vacuums, it usually helps to keep them in one closed room; tell us which room to leave alone.
We clean up pet hair as part of the visit. We do not handle litter boxes or animal waste unless it has been agreed in advance.
Getting into your home
Access is agreed before the first visit: you are home to let us in, a lockbox or door code, building concierge, or a key held for recurring visits.
Codes and key details are only used for your scheduled visits, and we ask you to tell us if a code changes.
For apartments, let us know about visitor parking, loading bays and elevator bookings so the visit is not held up.
Payment
You get the price before the visit is booked. There is no deposit request before you have a written quote.
Changes and cancellations
Plans change. Contact us as early as you can and we move the visit to the next suitable time.
If illness, weather or an emergency affects us, we tell you as early as possible and rebook.
The people who come to your home
You are told before the visit who to expect and how long they are likely to be there. Cleaners arrive with their own supplies and equipment and work only in the areas set out in your checklist.
What you can expect from us
A new local cleaning company built around dependable service
We are currently building our online review history. In the meantime, we are happy to answer your questions, explain exactly what is included, and provide a clear written quote before you book.
Find us on Google
Our Google Business Profile lists the same phone number, hours and service area you see on this page, and it is where you can see photos of our work.
Search “The Clean Freak” on Google, or call or text 604 551-7131 and we will send you the link.
The Clean Freak
House cleaning across Metro Vancouver and the Fraser Valley, from Vancouver through to Langley.
- Phone
- 604 551-7131
- Text
- 604 551-7131
- Hours
- Monday to Friday: 8:00 am – 6:00 pm
- Saturday: Closed
- Sunday: Closed
- Service area
- Metro Vancouver and the Fraser Valley, from Vancouver through to Langley. We travel to you. We do not have a location customers visit.
More detail is in our frequently asked questions, our room-by-room cleaning checklist and our terms and conditions.
Still have a question before booking?
Send your details and we will answer it along with your free quote.